- 1 About Web Filter
- 2 Settings
- 3 Reports
- 4 HTTPS Options
- 5 Web Filter FAQs
- 5.1 How do Web Filter and Web Monitor work?
- 5.2 Can I use both Web Filter and Web Monitor?
- 5.3 How is Web Filter diffrent than Web Monitor?
- 5.4 Can I install Web Filter or Web Monitor on a single computer to use as Parental Control software?
- 5.5 Can I grant privileged access to some users while still blocking sites for everyone else?
- 5.6 Can I let users access certain sites during lunch or after hours?
- 5.7 How do I submit a mis-categorized or uncategorized site?
- 5.8 Does Web Filter use a lot of memory and CPU?
- 5.9 How do real-time updates work?
- 5.10 How long does Web Filter cache category information for sites?
- 5.11 Can I add additional categories?
- 5.12 How should I handle false positives?
- 5.13 Can I use Web Filter to block HTTPS/SSL sites?
- 5.14 Can I block all web sites except certain ones?
- 5.15 Why did 'Youtube for Schools' disappear?
- 5.16 Windows computers showing "No Internet Access" but everything is fine. Why?
- 5.17 Why is a site not being properly displayed even though I added it to the Pass List?
About Web Filter
Web Filter monitors HTTP and HTTPS traffic on your network to filter and log web activities and block inappropriate content. Web Filter also appeals to customers who require an added level of protection or are subject to regulations, for example Web Filter helps libraries comply with the Children's Internet Protection Act). Need to block Pornography or Hate Speech on your network? Web Filter is your answer.
- Real-time classification and updates: When your users visit a site, Untangle sends the URL to the Webroot Brightcloud® to be categorized. When the data is returned, Untangle keeps a temporary local cache of the site and category to speed up the process the next time the URL is requested. This data is then used to flag or allow users access to the site they have requested, all without any appreciable increase in load time. If a site is not categorized upon request, it is autocategorized by our partners at Webroot and put into a queue to be verified by a human. Because this is done dynamically, new sites and updated URLs are allowed or flagged according to your settings without additional intervention, plus you have the option of requesting recategorization of sites.
- HTTPS Filtering: Web Filter has multiple techniques to deal with HTTPS, SSL-encrypted HTTP. HTTPS traffic is encrypted so only some information is visible and this information is used to categorize the session. More information on how this is down below.
- Detailed categorization: Web Monitor offers 79 categories and tens of billions of URLs. The Web Monitor database is over 100 times larger and more accurate. The abundance of categories means that you can narrow your scope - maybe you want to flag websites related to nudity, but allow sites dealing with Sexual Education.
- Advanced features: Force safe-search on search engines, filter and log user searches, restrict google domains, and more!
When scanning traffic, Web Filter evaluates the pass lists, block lists, categories, and rules at two distinct points of the HTTP transaction. The first evaluation happens after the request is received from the client and before it is forwarded to the server. The second is after the response is received from the server and before it is passed back to the client. This allows a high degree of filtering and control over both resources that are requested, and content that is returned in response.
When evaluating HTTP requests, Web Filter applies the configured rules and lists in the following order:
- A lookup is performed to determine the category for the requested site. The category is attached to the session for use by Web Filter as well as other applications.
- The source IP of the request is checked against the Pass Clients list. If a match is found, the traffic is allowed.
- The destination site of the request is checked against the Pass Sites list. If a match is found, the traffic is allowed.
- If 'Restrict Google applications' is enabled, the appropriate header is added to the request using the 'Allowed Domains' that have been configured.
- If 'Pass if referer matches Pass Sites' is enabled, the referer is checked against the Pass Sites list. If a match is found, the traffic is allowed.
- If the Unblock option is enabled, the destination site and the source IP of the request are checked against the unblock list. If a match is found, the traffic is allowed.
- If 'Block pages from IP only hosts' is enabled, the request will be evaluated and blocked if the destination is an IP address.
- The destination site of the request is checked against the Block Sites list. If a match is found, the traffic is blocked.
- The traffic details are passed to the Rules list. If a match is found, the traffic is allowed, flagged, or blocked based on the options configured in the rule that was matched.
- The category determined in step #1 is compared to the Categories list, and the traffic is allowed, flagged, or blocked based on the corresponding match. If the category could not be determined, the traffic is allowed.
When evaluating HTTP responses, Web Filter applies the configured rules and lists in the following order:
- The source IP of the request is checked against the Pass Clients list. If a match is found, the traffic is allowed.
- The site from which the response was received is checked against the Pass Sites list. If a match is found, the traffic is allowed.
- If the Unblock option is enabled, the site from which the response was received and the client IP are checked against the unblock list. If a match is found, the traffic is allowed.
- The traffic details are passed to the Rules list. If a match is found, the traffic is allowed, flagged, or blocked based on the options configured in the rule that was matched.
This section reviews the different settings and configuration options available for Web Filter.
This displays the current status and some statistics.
Categories enables you to customize which categories of sites will be blocked or flagged. Categories that are blocked will display a block page to the user; categories that are flagged will allow the user to access the site, but will be silently flagged as a violation for event logs and Reports. These block/flag actions operate the same way for all of the different Web Filter options.
Search filtering enables you to flag or block specific search terms your users perform on popular search sites including Google, Bing, Ask, Yahoo, and YouTube. For example, if someone searches Google and includes the word "suicide", or they search for "twerking" videos on YouTube you can have these activities flagged or blocked.
Under Search Filter you can add terms you want to be blocked or flagged. Search Filter terms use the Glob Matcher syntax.
|Note: SSL Inspector must be installed and enabled to use search filtering.|
Site Lookup allows you to find the categorization of a URL. Clicking it brings up a dialog. In Site URL specify the URL to find and click Search to find the URL's categorization.
If you feel the current categorization is incorrect, check Suggest a different category, select a new category from the list, and click Suggest to submit the category change for consideration.
- NOTE: This is only a suggestion - it will trigger the URL categorization provider to recategorize all categories for the URL.
Under Block Sites you can add individual domain names you want to be blocked or flagged - just enter the domain name (e.g. youtube.com) and specify your chosen action. This list uses URL Matcher syntax.
Pass Sites is used to pass content that would have otherwise been blocked. This can be useful for "unblocking" sites that you don't want blocked according to block settings. Any domains you add to the Passed Sites list will be allowed, even if blocked by category or by individual URL - just add the domain and save. Unchecking the pass option will allow the site to be blocked as if the entry was not present. This list uses URL Matcher syntax.
If you add an IP address to this list, Web Filter will not block any traffic from that IP regardless of the blocked categories or sites. Just add the IP and save. Unchecking the pass option will have the block/pass lists affect the user as if they were not entered into the Passed Client IPs list. This list uses IP Matcher syntax.
- If you have a few users that need to completely bypass Web Filter controls, consider using pass lists. If you have users that simply need different Web Filter settings, you should set up a separate policy using Policy Manager. When using this feature, please remember that DHCP IPs can change, so you'll probably want to set up either a Static IP or a Static DHCP Lease for the machine in question.
The Rules tab allows you to specify rules to Block or Flag traffic that passes through Web Filter.
The Rules documentation describes how rules work and how they are configured. Web Filter uses rules to determine to block or flag the specific session. Flagging a session marks it in the logs for reviewing in the event logs or reports, but has no direct effect on the network traffic.
- Flag: Allows the traffic which matched the rule to flow, and flags the traffic for easier viewing in the event log.
- Block: Blocks the traffic which matched the rule.
In previous versions of Web Filter, there were dedicated lists for blocking certain file extensions or MIME types. This capability is still available using the more flexible filter rules. For blocking specific file extensions, you can create a rule with the condition HTTP: Response File Extension that has a comma separated list of the extensions to block in the Value field. For blocking MIME types, you would create a rule with the condition HTTP: Content Type that has a comma separated list of the content types to block in the Value field.
Below are tables that list the default file extensions and MIME types that were available in previous versions. Note that these lists are not exhaustive, but are included here as a reference, and to simplify creation of such rules via copy/paste of the values in the tables.
|exe||executable||an executable file format|
|ocx||executable||an executable file format|
|dll||executable||an executable file format|
|cab||executable||an ActiveX executable file format|
|bin||executable||an executable file format|
|com||executable||an executable file format|
|jpg||image||an image file format|
|png||image||an image file format|
|gif||image||an image file format|
|jar||java||a Java file format|
|class||java||a Java file format|
|swf||flash||the flash file format|
|mp3||audio||an audio file format|
|wav||audio||an audio file format|
|wmf||audio||an audio file format|
|mpg||video||a video file format|
|mov||video||a video file format|
|avi||video||a video file format|
|hqx||archive||an archived file format|
|cpt||compression||a compressed file format|
|application/octet-stream||unspecified data||byte stream|
|application/x-oleobject||Microsoft OLE Object||executable|
|audio/mpegurl||MPEG audio URLs||audio|
|audio/x-mpegurl||MPEG audio URLs||audio|
|audio/m4a||MPEG 4 audio||audio|
|audio/aac||Advanced Audio Coding||audio|
|audio/basic||8-bit u-law PCM||audio|
|audio/scpls||streaming mp3 playlists||audio|
|audio/x-scpls||streaming mp3 playlists||audio|
|application/sdp||Streaming Download Project||audio|
|application/x-sdp||Streaming Download Project||audio|
|audio/amr-encrypted||AMR encrypted codec||audio|
|audio/amr-wb-encrypted||AMR-WB encrypted codec||audio|
|audio/x-rn-3gpp-amr-encrypted||3GPP-AMR encrypted codec||audio|
|audio/x-rn-3gpp-amr-wb-encrypted||3gpp-AMR_WB encrypted codec||audio|
|video/3gpp-encrypted||3GPP encrypted video||video|
|application/vnd.rn-realsystem-rmx||RealSystem secure media||video|
|application/x-authorware-bin||Macromedia Authorware binary||multimedia|
|application/x-authorware-map||Macromedia Authorware shocked file||multimedia|
|application/x-authorware-seg||Macromedia Authorware shocked packet||multimedia|
|image/gif||Graphics Interchange Format||image|
|image/png||Portable Network Graphics||image|
|image/tiff||Tagged Image File Format||image|
|text/css||cascading style sheet||text|
|text/tab-separated-values||tab separated values||text|
|application/x-stuffit||Macintosh Stuffit archive||archive|
|application/mac-compactpro||Macintosh Compact Pro||archive|
|application/x-gtar||gzipped tar archive||archive|
|application/x-tar||4.3BSD tar archive||archive|
|application/x-ustar||POSIX tar archive||archive|
|application/x-cpio||old cpio archive||archive|
|application/x-bcpio||POSIX cpio archive||archive|
|application/x-sv4crc||System V cpio with CRC||archive|
|application/x-sv4cpio||System V cpio||archive|
|application/x-sh||UNIX shell script||executable|
|application/x-csh||UNIX csh script||executable|
|application/rtf||Rich Text Format||document|
The Advanced section allows you to configure additional web filter options.
- Process HTTPS traffic by SNI (Server Name Indication) if present: If this option is enabled, HTTPS traffic will be categorized using the "Server Name Indication" in the HTTPS data stream, if present. More details in #HTTPS Options.
- Process HTTPS traffic by hostname in server certificate when SNI information not present: If this option is enabled and SNI information is not present, the certificate is fetched from the HTTPS server and the server name on the certificate will be used for categorization and filtering purposes.
- Process HTTPS traffic by server IP if both SNI and certificate hostname information are not available: If this option is enabled and neither of the previous options worked, HTTPS traffic will be categorized using the IP address. More details in #HTTPS Options.
- Enforce safe search on popular search engines: When this option is enabled, safe search will be enforced on all searches using supported search engines: Google, Yahoo!, Bing, Ask.
- Enforce restrict mode on YouTube: When this option is enabled, restrict mode will be enforced on all YouTube content.
- Block pages from IP only hosts: When this option is enabled, users entering an IP address rather than domain name will be blocked.
- Pass if referers match Pass Sites. When this option is checked, if a page contains external content from any site in Pass Sites, that external content will be passed regardless of other block policies.
- Restrict Google applications: When this option is enabled, only domains listed in Domain are allowed to access Google applications such as Gmail. All others are blocked by Google. Multiple domains can be specified, separated by commas such as untangle.com,domain.com. This adds an X-GoogApps-Allowed-Domains header to web requests which then gets enforced on google's servers. More information on this feature can be found here.
|Note: SSL Inspector must be installed and enabled to use advanced features such as YouTube restrict mode, safe search, and restricted Google applications.|
- Unblock: This section can be used to add a button to allow users to bypass restrictions on a case-by-case basis.
- If Unblock is set to None no users will be allowed to bypass the block page. If Unblock is set to Temporary users will be allowed to visit the site for one hour from the time it is unblocked. If Unblock is set to Permanent and Global then users will be allowed to visit the site and unblocked sites will be added to the permanent global pass list so it will always be allowed in the future.
- You also have the option of setting a password to Unblock; it can either be the existing Administrator password for the Untangle or you can set a new, separate password only for the Unblock feature.
- Clear Category URL Cache: This option will clear the local cache of categorized sites and URLs. After clearing the cache all new web visits will be looked up fresh using the categorization service. The cache automatically cleans itself as entries become old or stale, so this is mostly for testing.
The Reports tab provides a view of all reports and events for all traffic handled by Web Filter.
This applications reports can be accessed via the Reports tab at the top or the Reports tab within the settings. All pre-defined reports will be listed along with any custom reports that have been created.
Reports can be searched and further defined using the time selectors and the Conditions window at the bottom of the page. The data used in the report can be obtained on the Current Data window on the right.
Pre-defined report queries:
|Web Filter Summary||A summary of web filter actions.|
|Web Usage||The amount of total, flagged, and blocked web requests over time.|
|Web Usage (scanned)||The amount of total, flagged, and blocked web requests over time.|
|Web Usage (flagged)||The amount of flagged, and blocked web requests over time.|
|Web Usage (blocked)||The amount of flagged, and blocked web requests over time.|
|Top Categories (by request)||The number of web requests grouped by category.|
|Top Categories (by size)||The sum of the size of requested web content grouped by category.|
|Top Flagged Categories||The number of flagged web requests grouped by category.|
|Top Blocked Categories||The number of blocked web requests grouped by category.|
|Top Sites (by request)||The number of web requests grouped by website.|
|Top Sites (by size)||The sum of the size of requested web content grouped by website.|
|Top Flagged Sites||The number of flagged web requests grouped by website.|
|Top Blocked Sites||The number of blocked web requests grouped by website.|
|Top Domains (by request)||The number of web requests grouped by domain.|
|Top Domains (by size)||The sum of the size of requested web content grouped by domain.|
|Top Flagged Domains||The number of flagged web requests grouped by domain.|
|Top Blocked Domains||The number of blocked web requests grouped by domain.|
|Top Domains Usage||The amount of web requests per top domain.|
|Top Hostnames (by requests)||The number of web requests grouped by hostname.|
|Top Hostnames (by size)||The sum of the size of requested web content grouped by hostname.|
|Top Flagged Hostnames||The number of flagged web request grouped by hostname.|
|Top Blocked Hostnames||The number of blocked web request grouped by hostname.|
|Top Clients (by requests)||The number of web requests grouped by client.|
|Top Clients (by size)||The sum of the size of requested web content grouped by client.|
|Top Flagged Clients||The number of flagged web request grouped by client.|
|Top Blocked Clients||The number of blocked web request grouped by client.|
|Top Usernames (by requests)||The number of web requests grouped by username.|
|Top Usernames (by size)||The sum of the size of requested web content grouped by username.|
|Top Flagged Usernames||The number of flagged web request grouped by username.|
|Top Blocked Usernames||The number of blocked web request grouped by username.|
|Top Content (by request)||The number of web requests grouped by category.|
|Top Content (by size)||The sum of the size of requested web content grouped by category.|
|Top Searches||The number of non blocked, non-flagged search queries grouped by term.|
|Top Flagged Searches||The number of flagged search queries grouped by term.|
|Top Blocked Searches||The number of blocked search queries grouped by term.|
|All Web Events||Shows all scanned web requests.|
|Flagged Web Events||Shows all flagged web requests.|
|Blocked Web Events||Shows all blocked web requests.|
|All HTTP Events||Shows all scanned unencrypted HTTP requests.|
|All HTTPS Events||Shows all encrypted HTTPS requests.|
|Unblocked Web Events||Shows all unblocked web requests|
|All Search Events||Shows all search queries processed by Web Filter.|
|Flagged Search Events||Shows flagged search queries processed by Web Filter.|
|Blocked Search Events||Shows blocked search queries processed by Web Filter.|
The tables queried to render these reports:
There are many ways to handle HTTPS. An overview of the various techniques is described here.
If SSL Inspector is installed and inspects a session, then it is fully decrypted to HTTP before Web Filter processes the session. In this case HTTPS is treated identically to HTTP. If SSL Inspector is not installed or the session is not inspected, there are still several techniques to handle encrypted HTTP sessions.
There are three HTTPS options.
- Process HTTPS traffic by SNI (Server Name Indication) if present.
- Process HTTPS traffic by hostname in server certificate when SNI information not present
- Process HTTPS traffic by server IP if both SNI and certificate hostname information are not available.
If Process HTTPS traffic by SNI (Server Name Indication) if present encrypted port-443 traffic will be scanned. Most modern browsers on modern OSs will send the hostname of the server in cleartext - this is called "Server Name Indication" or SNI. SNI is an optional cleartext field in the HTTPS request that shows the hostname of the server. If this option is enabled and the SNI information is present in the HTTPS request, this hostname will be used as the URL for this request and all categorization, flag lists, and pass lists, will be processed as if this were a regular HTTP request to that URL.
If the SNI-based categorization determines the page should be passed (and/or flagged) then the session is allowed and the appropriate event based on the SNI information is logged ("https://example.com/").
For example, if the user visits "https://wellsfargo.com/welcome" in the browser, it will see "wellsfargo.com" as the SNI information. If enabled, the request will be handled exactly like "http://wellsfargo.com" would be. If "Banking" is flagged it will be flagged, unless "wellsfargo.com" is in the pass list or the client IP is in the client IP pass list. If "wellsfargo.com" is flaggeed it will be flagged, unless "wellsfargo.com" is in the pass list or the client IP is in the client IP pass list.
If No SNI information is present and Process HTTPS traffic by hostname in server certificate when SNI information not present is enabled, then the hostname will be pulled from the certificate presented to the client.
For example, if the user visits "https://wellsfargo.com/welcome" in a non-SNI enabled browser, then there is no SNI information. In this case if Process HTTPS traffic by hostname in server certificate when SNI information not present is enabled it will use the certificate information instead to categorize the session. It will download the certificate from the site and see that the certificate is "Issued To" "www.wellsfargo.com." It will use this information to check the category for "https://www.wellsfargo.com" and categorize the session.
If no SNI or certificate information was available and Process HTTPS traffic by server IP if both SNI and certificate hostname information are not available the session will be processed and categorized by IP address. If the IP-based processing and categorization of the web requests determines the session should be flagged, the session is reset and no more processing of this session will be done. If the IP-based processing and categorization determines the page should be passed (and/or flagged) then the session is allowed and the appropriate event based on its IP is logged ("https://22.214.171.124").
For example, if the user visits "https://wellsfargo.com/welcome" in a non-SNI enabled browser, then there is no SNI information. If the the certificate information was missing for some reason then this session can only be identified by IP address. In this case if Process HTTPS traffic by server IP if both SNI and certificate hostname information are not available is enabled it will use the IP address instead. So it will process/categorize this web request as 'http://126.96.36.199' if 188.8.131.52 is the IP of wellsfargo.com. This will still often result in correct categorization for dedicated web servers, but does poorly when using generic cloud computing servers that offer a wide variety of websites.
Note: Neither HTTPS process (SNI, certificate, or IP-based categorization) can read the URI information as it is not sent in cleartext. As such the URI will not be used as part of the categorization and the URI is assumed to be "/" when evaluating pass rules. If scanning the URI is necessary then full SSL Inspection may be required. Read here for more information
To see the HTTPS categorization in action use the "All HTTPS Events" query in the event log.
Web Filter FAQs
How do Web Filter and Web Monitor work?
Web Filter and Web Monitor both transparently scan HTTP and HTTPS traffic in order to monitor web activity on the network. Additionally, Web Filter can block inappropriate web activity as determined by the network administrator. Websites can be blocked or logged based on Category (Pornography, Social Networking, etc.), URL (facebook.com, youtube.com, etc.), content-type and much more.
Can I use both Web Filter and Web Monitor?
Web Monitor is a subset of the functionality of Web Filter. If you have Web Filter installed, there is no additional benefit of installing Web Monitor. If Web Filter has a valid license or is currently installed, Web Monitor will not be shown as installable.
How is Web Filter diffrent than Web Monitor?
Web Monitor is for monitoring web activity. Web Filter is for monitoring and blocking web activity. Web Filter is identical to Web Monitor, except with the ability to block and modify web content, such as:
- Blocking web sites & categories
- Enforce safe search
- Restrict google applications
Can I install Web Filter or Web Monitor on a single computer to use as Parental Control software?
No - Untangle is designed to operate as a gateway or transparent bridge for an entire network and is not meant to filter the computer it is installed on. Installing Untangle will wipe out all existing data on the PC it is installed to. For filtering a single PC, other Internet filter/Parental Control software can be used.
Can I grant privileged access to some users while still blocking sites for everyone else?
There are several ways to accomplish this:
- Policy Manager can be used to create multiple policies, which allows you to have separate filtering settings for individuals or groups of users or times of day, etc. The easiest example is a school, where you would want Teachers to have more relaxed internet filter settings than the students. Different settings can be applied to any individual or group in your organization such as CEOs, Administrative Assistants or Accounting Departments.
- The Passed Client IPs List allows you to exempt specific client IPs from all filtering inside Web Filter.
- The Unblock option displays a button that, when clicked, will allow users to bypass the block page. Web Filter has an additional option to require a password for this.
Can I let users access certain sites during lunch or after hours?
You can leverage Policy Manager to set up specific filtering settings for different days or time periods, such as allowing Facebook during breaks or after work hours.
Create a new policy for lunch or after hours, then create policy rules to send traffic to be processed by those policies during the desired hours.
How do I submit a mis-categorized or uncategorized site?
You can go to Webroot and submit the correct (or new) categorization. It will be reviewed immediately by a human. Once the new categorization takes effect you may need to flush your category cache in Web Filter to see the new categorization.
Does Web Filter use a lot of memory and CPU?
If your Untangle Server is operating well without Web Filter, then you won't see much of a difference if you run Web Filter. Web Filter does not use much memory, and its cloud-based architecture adds very little to CPU utilization.
How do real-time updates work?
When a client first vists a site, Web Filter queries Webroot Brightcloud® to get the categories the site is under to make a decision to block or pass based on your configuration. The category information is also written to a local cache so it doesn't have to be checked the next time a user visits that site.
How long does Web Filter cache category information for sites?
Several days. Web Filter flushes non-frequently used cache. The websites that you visit daily will not be cleared from cache.
Can I add additional categories?
Custom categories are not available, however we provide over 140 categories for granular control over what your clients can access. If you feel there are categories that we can add to make it even better, just let us know.
How should I handle false positives?
While the fastest way to allow clients to access a site that is currently blocked is to add the site to your pass list, you can request recategorization of sites here - the turnaround time is usually less than two days.
Can I use Web Filter to block HTTPS/SSL sites?
Yes - because Web Filter has access to a separate database of IP addresses, it can categorize HTTPS traffic based on certificate, SNI, or the destination IP address. This is not done by individual domain, but by category - for example, if you simply block 'facebook.com'. Please note that this does not mean Web Filter can parse HTTPS content as it is encrypted. This means other forms of blocking like URI, file-type, mime-type, etc can not be done on HTTPS as the stream is encrypted and these require parsing of the HTTP protocol.
Can I block all web sites except certain ones?
Yes, simply block all categories (including "Uncategorized"). Then add whatever sites you'd like to pass to the Pass List. Please be aware that the complex nature of the web and the fact that many applications communicate over HTTP can make this approach difficult.
Alternatively, the rules can be used. Just add a rule to block all web traffic, then explicitly add any sites to the pass list or in rules above the block rule.
Why did 'Youtube for Schools' disappear?
Google/Youtube stopped supporting their youtube for schools features. These features relied on Untangle adding an identification header to HTTP requests and then youtube would enforce the policy on the server. Since this feature is no longer supported by their servers the feature has been removed.
Windows computers showing "No Internet Access" but everything is fine. Why?
Make sure you're not blocking access to the domain www.msftncsi.com; this is part of a test that Microsoft runs to see if there is an active internet connection. Once you've verified this domain is not blocked, simply restart the PC and that should take care of it.
Why is a site not being properly displayed even though I added it to the Pass List?
It's common for a web site to display links, banners and content from other web sites as part of their web pages. There are two easy methods to re-integrate the content while maintaining your access controls. A good example is Facebook - when you go to 'facebook.com', much of the site is loaded from 'fbcdn.net'. Sometimes additional sites must be added to the pass list. To fix these problems, look at the Blocked Web Events in Reports to see what is being blocked. Continue to add related sites that are being blocked to the pass list until it works as desired.