Difference between revisions of "Support"

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== Support ==
 
== Support ==
  
If ''Connect to Untangle cloud'' is enabled the Untangle server will maintain a secure connection with the Untangle cloud infrastructure. This channel can be used for centralized management, monitoring, or hot fixes from the Untangle cloud.
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If ''Connect to Command Center'' is enabled the NG Firewall server will maintain a secure connection with our cloud infrastructure. This channel can be used for centralized management, monitoring, or hot fixes from the cloud.
  
''Note:'' The Untangle server will connect to the untangle support system (outbound). This does not require you to change any settings on any firewalls in front of the Untangle server to allow for inbound sessions.
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''Note:'' The NG Firewall server will connect to the Support system (outbound). This does not require you to change any settings on any firewalls in front of the Untangle server to allow for inbound sessions.
  
If ''Allow secure access to your server for support purposes.'' is checked then the Untangle support team will be able to access your server.
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If ''Allow secure access to your server for support purposes.'' is checked then the Edge Threat Management Support team will be able to access your server.
  
 
== Manual Reboot ==
 
== Manual Reboot ==

Revision as of 16:16, 3 May 2022

Support

The tab configures the support settings and allows for rebooting and shutting down the server for support purposes.

Support

If Connect to Command Center is enabled the NG Firewall server will maintain a secure connection with our cloud infrastructure. This channel can be used for centralized management, monitoring, or hot fixes from the cloud.

Note: The NG Firewall server will connect to the Support system (outbound). This does not require you to change any settings on any firewalls in front of the Untangle server to allow for inbound sessions.

If Allow secure access to your server for support purposes. is checked then the Edge Threat Management Support team will be able to access your server.

Manual Reboot

This button will reboot the Untangle server.

Note: Rebooting should not be done excessively. It will not solve any persistent problems. For more information please refer to A Reboot Fixed It.

Manual Shutdown

This button will power off the Untangle server.

Setup Wizard

This button allows you to re-run the Setup Wizard that is automatically launched on a new install.