View source for Reports FAQs

[[Category:FAQs]]

=== What is the difference between Reports and Events? ===

Events and Reports are now the same. They provide real-time data for each individual application. The Events view will show the individual events that make up the reports, while reports will show a graphical interpretation of summarized events.

=== Why is Reports taking up all of my server's resources? ===

Check your '''Data Retention''' setting - if it's too high it will cause a lot of issues. Try setting it to the default of 7 to see if that helps.


=== Why am I not receiving an email with my Reports? ===

If Untangle is set to email you and you're not receiving the emails, try the '''Email Test''' at '''Config > Email''' - if you get the test mail successfully, you should also get the email from Reports. If not, you can check <tt>/var/log/exim4/mainlog</tt> and look for the error, or contact Untangle Support.


=== I just upgraded my Untangle box and my reports are missing. Why? ===

An update may have changed how Reports stores data - the next time scheduled reports are run the report index will be rebuilt, which will allow you to access the older data. Please allow one complete reporting cycle (Daily, Weekly or Monthly) if you only run that type of report.


=== What is the "others" column when looking at the charts in Reports? ===

When looking at the Top 10 of a Reports chart, others is made up of everything else not listed. You can see the Top 9 sites visited by users in a day, while others is there to give us a baseline, for example if we saw one or two users with a larger percentage than others, we'd probably want to do some investigating as to why that user is pushing more web traffic than a large portion of the organization (relative to total organization size).


=== The spam and phishing stats don't seem to add up. Why? ===

You may notice that Reports contains a certain number of phish or spam email, however the Event Logs/CSVs show a different number. This is because the graphs show the actual number of emails while the Event Logs/CSVs treat each recipient as an individual email so per-user/host reports are correct. An example is a single spam email sent to two users - it will only be counted as one (email) in the Reports, but two (delivered emails) in the Event Logs/CSVs.


=== Why is the timestamp column not displayed properly in Excel when I open the CSV? ===

To solve this please change the format of the first column to the Date format.


=== Can reports users change their password? ===

Reports users cannot change their own password. They must contact the administrator to update the password on their behalf.