Password Recovery: Difference between revisions

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If you have forgotten the administrator password/credentials you can reset your administration settings to the defaults.
If you have forgotten the administrator password/credentials you can reset your administration settings to the defaults.


# If "Connect to cloud" was enabled in [[System]] settings then you can possibly access your system by using the Command Center in your account at [https://untangle.com untangle.com]
* If "Connect to cloud" was enabled in [[System]] settings then you can possibly access your system by using the Command Center in your account at [https://untangle.com untangle.com]
# If you have physical access to the server, you can reset the settings to the default admin/passwd credentials.
* If you have physical access to the server, you can reset the settings to the default admin/passwd credentials.
 


Using physical access do the following steps:
Using physical access do the following steps:
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4) Press F10 to boot the edited option
4) Press F10 to boot the edited option
[[Image:password_recovery_4.png|center|thumb|800px]]


5) When a prompt appears run the following commands:
5) When a prompt appears run the following commands:

Revision as of 02:02, 28 November 2017

If you have forgotten the administrator password/credentials you can reset your administration settings to the defaults.

  • If "Connect to cloud" was enabled in System settings then you can possibly access your system by using the Command Center in your account at untangle.com
  • If you have physical access to the server, you can reset the settings to the default admin/passwd credentials.


Using physical access do the following steps:

1) Reboot the server

2) When you see the boot menu (GRUB) press 'e' to edit the current boot entry

3) Using your arrow keys move down to the line "linux /boot/.." and go to the end of the line and add the text " init=/bin/sh"

4) Press F10 to boot the edited option

5) When a prompt appears run the following commands:

 * mount -o remount,rw /
 * rm -f /usr/share/untangle/settings/untangle-vm/admin.js
 * exit

6) Reboot the server again

7) Log in with "admin" and "passwd" and change the password to something secure.