Live Support FAQs

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When is Live Support available?

Untangle Support is available Monday through Friday, 5am to 5pm. Support operates out of Untangle's Sunnyvale, CA (USA) headquarters, so support hours are always US Pacific time.

What can Untangle Support help me with?

Because of the variables involved in hardware choices and network setup, Untangle Support can only assist you with anything having to do with your Untangle. If the problem is somewhere else on your network we can let you know what we think it is as well as make suggestions on how to fix it, however we cannot help you do things like reconfigure non-Untangle devices.


What will make my box unsupported?

We can only support installs done with the standard installation path; expert installs are not supported. We do not support boxes that have been modified in any way, including installing any additional software to the Untangle box.