Configuration Backup

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ConfigurationBackup.png     Configuration Backup
Other Links:
Configuration Backup Description Page
Configuration Backup Demo
Configuration Backup Forums
Configuration Backup Reports
Configuration Backup FAQs

About Configuration Backup

Untangle's Configuration Backup enables you to recover from hardware failures and disasters. Configuration backup is also used to replicate configuration across multiple deployments of NG Firewall. If installed and enabled, Configuration Backup automatically backs up your configuration on a daily basis to Command Center and as a secondary option to Google Drive.


  • To use Configuration Backup you must have the Complete Package or Live Support, which is available as an à la carte item.
  • To view the status of backups you need the Reports app.
  • To access your backups your appliance must be connected to your Command Center account. To verify that NG Firewall is connected to Command Center refer to the Support screen.
  • To backup to Google Drive, a Google account must be authenticated using Directory Connector.

Installing the Configuration Backup app

To enable automatic backup you must first install the Configuration Backup app.

  1. In the NG Firewall administration, click Apps in the menu at the top of the screen.
  2. Verify if the Configuration Backup app is installed. If not, follow the steps below to install the app.
  3. Click Install Apps.
  4. Click the Configuration Backup app.
  5. Click Back to Apps and wait for the app to finish the installation.

Configuring automatic backup

Backup configuration
  1. In the Apps screen, click the Configuration Backup app to configure backups.
  2. Toggle the Power switch to enable or disable automatic backups.
  3. Click Backup now if you want to initiate an immediate backup.

Configuring secondary backup to Google Drive

You can enable secondary automatic backup to Google Drive. To configure backups to Google Drive:

  1. Go to the Google Connector tab.
  2. Check Enable upload to Google Drive:
  3. Confirm the name of your Google Drive Directory.
  4. Click Save.
Google connector

Viewing backup activity

To view backup activities such as the most recent backup or potential failures, click Reports in the top menu, or click one of the predefined reports in the Status screen.


You can refine reports using the Since and Conditions selectors at the top of the Reports screen.

Backup reports

Pre-defined report queries:

Report Entry Description
Configuration Backup Summary A summary of configuration backup actions.
Backup Usage (all) The amount of successes, and failures of configuration backup over time.
Backup Usage (success) The amount of successful configuration backups over time.
Backup Usage (failed) The amount of failed configuration backups over time.
Backup Events All Configuration Backup events.

Related Topics

Report Viewer

Manage Reports

Restoring a backup in Command Center

To restore a backup from Command Center:

  1. Log in to Command Center with your account.
  2. Click Appliances in the top menu.
  3. Select an appliance from the Appliances list.
  4. Locate the Cloud Backups panel and select a backup based on the timestamp.
  5. Click Restore Backup.
  6. Click Yes to confirm.
Backups in Command Center

Restoring a backup from Google Drive

Backups on Google Drive

To restore a backup from Google Drive:

  1. Log in to your Google account.
  2. Go to your Google Drive and locate the directory used by NG Firewall (e.g. Configuration Backups).
  3. Select the backup file and click Download from the menu.
  4. Log in to your NG Firewall.
  5. Go to Config -> System -> Restore.
  6. Choose a Restore Option.
  7. Click Restore from File and select your backup file.

Configuration Backup FAQs

How do I know if my NG Firewall is performing backups?

The Status tab of Configuration Backup lists the last successful backup; you can also use the Event Log to see past backup attempts and their results.

How do I manually perform a backup?

After logging into NG Firewall, you can go to Config > System > Backup. It's best to bring up the NG Firewall GUI from another PC, that way you can download the backup directly to another system.

When I click View Backups, it tells me none are available, why is this?

There are a few causes for this issue:

  • You just installed and NG Firewall has not performed its first nightly backup.
  • You don't have Configuration Backup installed and turned on.
  • There is a configuration issue (DNS, etc) and your box cannot talk to our backup servers.

Please contact Support and we can help you troubleshoot the problem.

How do I restore a backup?

After logging into NG Firewall, you can go to Config > System > Restore. It's best to bring up the NG Firewall GUI from another PC, that way you can restore the backup directly from another system.

Can I restore from a different version's backup, such as using a v15.1 backup with an NG Firewall running v16.4.1?

We officially support restoring backups within the same version (e.g. using a v16.4 backup with another v16.4 server) or one version "forward" (a backup taken on 16.1 can be restored to a server running 16.2). Backup files are not compatible with "older" versions, so a file taken on 16.3 can only be restored to 16.3 or 16.4.

When switching to new hardware, we recommend upgrading the old hardware to match the version running on the new hardware before backing up and restoring between them.