Configuration Backup

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Revision as of 17:12, 5 September 2018 by Bcarmichael (talk | contribs) (Configuring automatic backup to Google Drive)

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ConfigurationBackup.png     Configuration Backup
Other Links:
Configuration Backup Description Page
Configuration Backup Demo
Configuration Backup Forums
Configuration Backup Reports
Configuration Backup FAQs

About Configuration Backup

Untangle's Configuration Backup enables you to recover from hardware failures and disasters. Configuration backup is also used to replicate configuration across multiple deployments of NG Firewall. If installed and enabled, Configuration Backup automatically backs up your configuration on a daily basis to Command Center and as a secondary option to Google Drive.


  • To use Configuration Backup you must have the Complete Package or Live Support, which is available as an à la carte item.
  • To view the status of backups you need the Reports app.
  • To access your backups your appliance must be connected to your Command Center account. To verify that NG Firewall is connected to Command Center refer to the Support screen.
  • To backup to Google Drive, a Google account must be authenticated using Directory Connector.

Installing the Configuration Backup app

To enable automatic backup you must first install the Configuration Backup app.

  1. In the NG Firewall administration, click Apps in the menu at the top of the screen.
  2. Verify if the Configuration Backup app is installed. If not, follow the steps below to install the app.
  3. Click Install Apps.
  4. Click the Configuration Backup app.
  5. Click Back to Apps and wait for the app to finish the installation.

Configuring automatic backup

  1. In the Apps screen, click the Configuration Backup app to configure backups.
  2. Toggle the Power switch to enable or disable automatic backups.
  3. Click Backup now if you want to initiate an immediate backup.

Configuring secondary backup to Google Drive

Google connector
You can configure secondary backup to Google Drive. To enable automatic daily backups to Google Drive:
  1. Go to the Google Connector tab.
  2. Check Enable upload to Google Drive:
  3. Confirm the name of your Google Drive Directory.
  4. Click Save.

Viewing backup activity

To view backup activities such as the most recent backup or potential failures, click one of the predefined reports on the Status screen.

Configuration Backup Reports

The Reports tab provides a view of all reports and events for Configuration Backup


This applications reports can be accessed via the Reports tab at the top or the Reports tab within the settings. All pre-defined reports will be listed along with any custom reports that have been created.

Reports can be searched and further defined using the time selectors and the Conditions window at the bottom of the page. The data used in the report can be obtained on the Current Data window on the right.

Pre-defined report queries:

Report Entry Description
Configuration Backup Summary A summary of configuration backup actions.
Backup Usage (all) The amount of successes, and failures of configuration backup over time.
Backup Usage (success) The amount of successful configuration backups over time.
Backup Usage (failed) The amount of failed configuration backups over time.
Backup Events All Configuration Backup events.

Related Topics

Report Viewer

Manage Reports

Related Topics

Live Support

Configuration Backup FAQs

How do I know if my Untangle is performing backups?

The Status tab of Configuration Backup lists the last successful backup; you can also use the Event Log to see past backup attempts and their results.

How do I manually perform a backup?

After logging into Untangle, you can go to Config > System > Backup. It's best to bring up the Untangle's GUI from another PC, that way you can download the backup directly to another system.

When I click View Backups, it tells me none are available, why is this?

There are a few causes for this issue:

  • You just installed and Untangle has not performed its first nightly backup.
  • You don't have Configuration Backup installed and turned on.
  • There is a configuration issue (DNS, etc) and your box cannot talk to our backup servers.

Please contact Untangle Support and we can help you troubleshoot the problem.

How do I restore a backup?

After logging into Untangle, you can go to Config > System > Restore. It's best to bring up the Untangle's GUI from another PC, that way you can restore the backup directly from another system.

Can I restore from a different version's backup, such as using a v8.1 backup with an Untangle running v9.0.1?

We officially support restoring backups within the same version, e.g. using a v9.2 backup with another v9.2 server, however users have reported that older backups do restore to the newer versions. It should be ok as long as you stay within one major revision, e.g. using a v9.1 backup with a v9.2 system. When switching to new hardware, we recommend upgrading the old hardware to match the version running on the new hardware before backing up and restoring between them.