Password Recovery: Difference between revisions

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If you have forgotten the administrator password/credentials you can reset your administration settings to the defaults.
If you have forgotten the administrator password/credentials you can reset your administration settings to the defaults using the steps in this article: https://support.untangle.com/hc/en-us/articles/360019633473-Resetting-Admin-Password
 
# If "Connect to cloud" was enabled in [[System]] settings then you can possibly access your system by using the Command Center in your account at [https://untangle.com untangle.com]
# If you have physical access to the server, you can reset the settings to the default admin/passwd credentials.
 
Using physical access do the following steps:
 
1) Reboot the server
 
2) When you see the boot menu (GRUB) press 'e' to edit the current boot entry
 
[[Image:password_recovery_2.png|center|thumb|800px]]
 
3) Using your arrow keys move down to the line "linux /boot/.." and go to the end of the line and add the text " init=/bin/sh"
 
[[Image:password_recovery_3.png|center|thumb|800px]]
 
4) Press F10 to boot the edited option
 
5) When a prompt appears run the following commands:
  * mount -o remount,rw /
  * rm -f /usr/share/untangle/settings/untangle-vm/admin.js
  * exit
 
[[Image:password_recovery_5.png|center|thumb|800px]]
 
6) Reboot the server again
 
7) Log in with "admin" and "passwd" and change the password to something secure.

Latest revision as of 19:51, 8 December 2021

If you have forgotten the administrator password/credentials you can reset your administration settings to the defaults using the steps in this article: https://support.untangle.com/hc/en-us/articles/360019633473-Resetting-Admin-Password