Reports FAQs
From UntangleWiki
Why am I not receiving Untangle Reports?
- If your Untangle Server is turned on, its possible that the reports have not yet been sent. Reports are emailed on a daily basis. Wait up to 24 hours to receive your first report email. Go to Specifying When Untangle Server Generates Untangle Reports.
- If you have been using the Untangle Server for more than 24 hours, verify that you configured the Untangle Server with your outgoing mail server settings. Go to Configuring Server Email Traffic.
Why am I not receiving the Detailed Report through email?
Beginning with Untangle 7.0, a new report engine is being used. The reports are more detailed than they have been in the past, but you can only receive maximum detail by using online reports.
What is the difference between event logs and Reports?
Event logs contain the underlying data from which the Untangle Server generates Untangle Reports. However, there are a few differences. Event logs provide real-time information whereas Untangle Reports provide next-day information. Moreover, the event logs show activity by IP address; Untangle Reports are more user-friendly because they show activity by user.
Can I email Reports to anyone?
Yes, as outlined in Emailing Recipients Untangle Reports, you can email reports to anyone. That user does not need administrator privileges. There is no limit on the number of users that receive the Untangle Reports.
I just upgraded my Untangle box. My reports are missing. Why?
The next time that scheduled reports are run, the top-level report index gets rebuilt according to the new standard. If you run reports daily, please allow 24 hours before reports are available. If you only run weekly or monthly reports (and not daily), please allow one reporting cycle.
The key statistics does not appear to match the data in the graph. Why?
The 24-hour graphs show an average of all days covered by the reports. In other words, it shows what a "typical" day looks like. The actual max and avg of any given day could be far greater or less than the "typical" day.
The spam/phishing stats don't seem to add up. Why?
You may notice that some reports may report a certain number of phish/spam email, but the event log and CSVs show a different number. This is because the graphs show the actual number of emails, but the event log and CSVs treat each recipient as an individual email so per-user/host reports are correct. So, for example, if a single spam email is sent to two users it will only be counted as one in the reports, but two in the event log/CSV file.
Timestamp ( date ) column is not displayed properly after I export reports to CSV file. Why?
If you are using MS Excel to view the exported CSV file, you can change the format of the cell ( first column) to a Date format.
