Remote Access FAQs
From UntangleWiki
Which desktop view mode should I choose?
There are two view modes:
- steal actual desktop. Choose this mode if you do not want anyone else to log on to this desktop when you are logged on.
- show actual desktop. Choose this mode if you want to log on to this desktop and also want others to log on at the same time.
Why doesn't RDP work when I use hostname?
If you created a RDP bookmark using a hostname as outlined in Creating Bookmarks and Customizing Home Page for Portal Groups, you might not have the hostname mapped to an IP address. To map that hostname to an IP address, go to Assigning Network Computers Static IP Addresses, or configure the RDP bookmark using the IP address instead of the hostname.
Do I need to enable RDP on the remote desktop?
Yes, before you create the remote desktop bookmark you must enable RDP. These steps are outlined in (Windows) Preparing To Create RDP Bookmarks.
I created the Remote Access Portal, What do I do next?
Log on to the Remote Access Portal, and click on the bookmarks that you created to ensure that they are working properly.
- To learn how to log on, go to Working With Remote Access Portal Home Page.
- To see an example, go to Example: Creating a Remote Access Portal for Angelic Resumes, Inc.
Why do I receive an access error when I click on a bookmark to a network share?
The error might be related to a permissions problem. Ensure that you have permissions to access the network share. This problem is not related to the Untangle Server.
Refer to your file server's operating system documentation or your NAS device's documentation.
What network resources can users access through Remote Access Portal?
Remote Access Portal provides a web portal for users to easily access internal network resources:
- Web servers (Intranet)
- Web mail
- File servers (network shares)
- Desktops
- Quarantined email
For more information, go to Remote Access Portal.
Can I configure Remote Access Portal to log off users if their computers are idle?
Yes! Remote Access Portal has an idle timeout setting. Go to Setting Idle Timeout for Portal Users.
Why can't portal users create their own bookmarks?
Users can create their own bookmarks, but they require access. Select the Allow User Added Bookmarks check box in Global Settings > Page Setup.
Why can't I connect to my Windows workstations via Remote Desktop?
Not all Windows workstations support RDP. Please visit http://www.microsoft.com/windowsxp/using/mobility/rdfaq.mspx for more information from Microsoft regarding RDP requirements.
Why can't my portal users group see its custom portal page?
That user has a custom home page. The Untangle Server applies page settings to all portal users unless overridden in the user's personal page settings or the user's group page settings.
If you created a group as specified in Remote Access Portal, then that group should see a custom page. Ensure that you did not accidentally select the Use Global Settings radio button as shown in Figure, Overriding Group Settings.
