Quarantine FAQs

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Contents 1 Why does my Quarantine have emails for people who don't work here? 2 I released an email from my Quarantine Digest. Where did it go? 3 I get two copies of the Quarantine Digest. Why? 4 My off-site users can't get their Quarantine Digest

Why does my Quarantine have emails for people who don't work here?

Spammers do not discriminate...they send spams in many ways to get their message into your mailbox. Untangle simply scans email for viruses, phishing attempts and spam. It does not look to see if the message is going to a valid recipient. In Config -> Email -> Quarantine -> Quarantinable Addresses, change the Quarantinable Address from "*" to "*@<mycompany> ". Change <mycompany> to your company name. Only mail that is coming to your company will now be quarantined. Please note that spams may still come in for illegitimate email addresses that correspond to your domain name.

I released an email from my Quarantine Digest. Where did it go?

It is likely that the email was captured again by Spam Blocker. To make sure this doesn't happen, go to Config -> Email -> Outgoing Server and note the From Address that is being used by Untangle. Add this address to Config -> Email -> From-Safe List. This will prevent Untangle from scanning any email being released from Quarantine Digest.

I get two copies of the Quarantine Digest. Why?

You are likely a member of a email distribution list and the quarantine is not configured properly. Let's use an example. You are a member of a list called sales@xyz.com. The list members are joebob@xyz.com, fredbob@xyz.com and bobbob@xyz.com. They all complain that they get two Quarantine Digests daily.

In the Quarantinable Forwards panel (Config -> Email -> Quarantine -> Quarantinable Forwards), there is nothing listed. That means that each of these people gets a Quarantine Digest for their own email address as well as one for sales@xyz.com. Joe Bob is supposed to manage quarantines for the mailing list, so we should make an entry under distribution list address as sales@xyz.com and its corresponding send to address as joebob@xyz.com. That should take care of the problem. Don't forget to save your changes.

If there is a mailing list with a large number of members (hugelist@xyz.com) and you wish to have multiple people responsible for checking the quarantines, create a new email distribution list in your mail server (notsohugelist@xyz.com) that contains the email addresses for the people who have this responsibility, then set the Untangle Quarantine Forwards pair to hugelist@xyz.com and notsohugelist@xyz.com. Only those people who have the responsibility will get Quarantine Digests for the mail list.

My off-site users can't get their Quarantine Digest

The most common reason is that the Quarantine Digest has a URL that has an IP address that is private (on the LAN). They need a URL that is accessible to the public. You can set that up as follows:

1. In Config -> Remote Admin -> Access -> Public Address, define an IP address that is accessible on the outside. Make sure to click the Enabled button.
2. In Config -> Remote Admin -> Access -> Restrictions, make sure that Enable Outside Quarantine Access is checked.
3. In Config -> Networking -> Hostname, determine if you can give a name to the Untangle server. Enter that if appropriate. If a hostname is defined and it is resolvable on public DNS servers, check the Hostname resolves publicly box. If you wish to use a hostname and one is not available for you, you may wish to use Dynamic DNS to associate a hostname with an IP address. Refer to Configuring Untangle Server To Use Dynamic DNS for more information.