From UntangleWiki

Untangle Server User's Guide

Contents 1 About PC Remote 2 Searching for Remote Systems 3 Connecting Remotely To Systems 4 Adding Systems To Favorites

About PC Remote

PC Remote is intended for System Administrators that want to:

• Generate a list of the systems on the network.
• Log on to a user's system with the intent of providing the user technical support.

Sure, you can use Remote Access Portal to remotely access a system, but PC Remote is much more efficient and comprehensive for this purpose. Remote Access Portal is intended for end-users.

Searching for Remote Systems

To keep a close eye on your network profile, such as the number of systems and their operating systems, you might want to generate a list of the systems on your network.

1. From PC Remote and in the Find Systems In drop-down list, specify the IP address range, Domain Name, or Workgroup.
2. In the Find How drop-down list, specify how you want to scan for the systems. All probes use common portscanning techniques:

Note: Mapping large networks can take a long time, and can consume system resources in a way that negatively affects network performance. Specifically, use care when creating IP masks with wild card expressions. For example, an IP mask of 10.0.*.* will end up searching for 65,536 systems and at a cost of 2 seconds per IP address. Such a search takes 36 hours to run and that's for a Quick scan! So, when mapping more complex networks do so in chunks of less than 4,000 IP addresses at a time, and even fewer than that if the IP address range has very few PCs on it (for example, 10.0.0-5.*).

• Quickly. Uses Ping.
• Thourghly. Uses TCP FIN and OS fingerprinting. Remote systems are less likely to hide with this type of probe.
• RDP/VNC Enabled. Probes for systems that have standard RDP or VNC ports open.

Connecting Remotely To Systems

With a click of a button, you can log on to a user's system using either VNC or RDP. This functionality is perfect if you're an offsite System Administrator.

1. From PC Remote, search for the system, or locate it in the Remote Systems table.
2. In the Connection drop-down list for the system, choose how you want to connect to the system based on that systems operating system.
   • VNC. For Linux and Mac systems, or as an alternative to RDP for Windows systems.
   • RDP. Exclusively for Windows systems.
3. (RDP Only) In the User field, specify the user name. For RDP connections, a user name must be specified. You can specify the user name each time you connect, but its much easier to set it "once and for all".
4. Click Connect.
5. (Optional) If this is a system that you access regularly, consider adding the system to your favorites.

Adding Systems To Favorites

1. From PC Remote, search for the system, or locate it in the Remote Systems table.
2. (Optional) Select the type of connection and specify the user name (for RDP type connections), then add notes about the system. For example, mention the physical location of the system or the business function of the system, then click Save.
3. Click Add. The system is moved to the favorites in the Favorites table.