About Configuration Backup
Untangle's Configuration Backup enables you to respond quickly to hardware failures and disasters (fire, storm, etc).
Each night, your Untangle Server uses a phone-home feature to request a nightly backup. Upon request from your Untangle Server, Untangle Network's data center performs a backup of your server's configuration, with the exception of report data. The Untangle Server's interface shows you what day and time the backup event occurred and if the backup was successful or unsuccessful.
Please note that Configuration Backup is not active unless it appears in your rack and its power light is green.
The Status tab will inform you of the last successful backup - there is nothing to configure.
Use the following terms and definisions to understand the Event Log:
|Timestamp||The time the event took place.|
|Action||The action which took place.|
|Result||The result of that action.|
|Details||Any pertinent details for the event.|
Configuration Backup FAQs
How do I know if my Untangle is performing backups?
The Status tab of Configuration Backup lists the last successful backup; you can also use the Event Log to see past backup attempts and their results.
How do I retrieve backups?
Just log into your account at untangle.com, click My Subscriptions, then View Backups for that particular server. Backup filenames start with the date (DD-MM-YYYY*).
How do I manually perform a backup?
After logging into Untangle, you can go to Config > System > Backup. It's best to bring up the Untangle's GUI from another PC, that way you can download the backup directly to another system.
When I click View Backups, it tells me none are available, why is this?
There are a few causes for this issue:
- You just installed and Untangle has not performed its first nightly backup.
- You don't have Configuration Backup installed and turned on.
- There is a configuration issue (DNS, etc) and your box cannot talk to our backup servers.
Please contact Untangle Support and we can help you troubleshoot the problem.
How do I restore a backup?
After logging into Untangle, you can go to Config > System > Restore. It's best to bring up the Untangle's GUI from another PC, that way you can restore the backup directly from another system.
Can I restore from a different version's backup, such as using a v8.1 backup with an Untangle running v9.0.1?
We officially support restoring backups within the same version, e.g. using a v9.2 backup with another v9.2 server, however users have reported that older backups do restore to the newer versions. It should be ok as long as you stay within one major revision, e.g. using a v9.1 backup with a v9.2 system. When switching to new hardware, we recommend upgrading the old hardware to match the version running on the new hardware before backing up and restoring between them.